Cancel & Refund Policy

At Homoeo Market, we strive to ensure a smooth and satisfactory shopping experience for all our customers.

For any defects, complaints, or support, you can contact our Customer Care team at +91 7906003935 or email us at contact@homoeomarket.com.

Order Cancellation

• Customers can cancel their order at any time before it is shipped.
• Once the order has been shipped, it cannot be cancelled.

Returns & Complaints

You may request a return by contacting our customer care team within 24 hours of delivery in the following cases:

• The product delivered is damaged or defective (items with tampered seals will not be accepted).
• The product delivered is expired.
• The product delivered does not match your order.

While requesting a return, please provide:

• Order number
• Your name
• Product name
• Reason for return

Our team will review your request within 72 business hours of receiving the complaint. If the claim is found to be valid, we will initiate either:

• Replacement of the product, or
• Refund of the amount, as deemed appropriate.

Refunds

• If an order cannot be fulfilled or is cancelled successfully, the refund will be processed within 72 business hours from confirmation.
• Refunds will be issued via the original payment method or any other suitable mode.

Non-Returnable Cases

Returns will not be accepted under the following conditions:

• Products that have been used
• Return requests made after 24 hours of delivery
• Products with tampered or missing labels, serial numbers, or price tags
• Incorrect product ordered by the customer
• Product batch number does not match the invoice

Additional Terms

Homoeo Market reserves the right to cancel any order at its sole discretion, without providing a reason.